Privacy Policy

Environmental Solutions Waste Management Ltd
Last updated: 12 ^th June 2026

Environmental Solutions Waste Management Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you use our website, contact us, become a customer or supplier, receive marketing from us, or otherwise interact with our business.

This policy is intended to meet our transparency obligations under the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations.

1. Who we are

Environmental Solutions Waste Management Ltd is a waste management, recycling, secure destruction, hazardous waste, WEEE, confidential shredding and environmental services company.

For the purposes of data protection law, Environmental Solutions Waste Management Ltd is the “data controller” for the personal information described in this policy.

Company name: Environmental Solutions Waste Management Ltd
Address: 241 Engineers Road, Greenham Business Park, Newbury, Berkshire. RG19 6HN Telephone:01635 550555
Email: info@eswm.org.uk
Website: www.eswm.org.uk

If you have any questions about this Privacy Policy or how we use your personal data, please contact us using the details above.

2. Personal information we collect

We may collect and use the following types of personal information:

Information you provide to us

This may include:

• your name;
• job title;
• company name;
• business address;
• email address;
• telephone number;
• enquiry details;
• account, quotation or contract information;
• service requirements;
• billing and payment information;
• records of correspondence;
• marketing preferences;
• feedback, complaints or survey responses.

Information collected through our website

When you visit our website, we may collect limited technical information, including:

• IP address;
• browser type and version;
• device information;
• pages visited;
• date and time of visit;
• referral source;
• website usage information;
• cookie and tracking preferences.

Please see the “Cookies and website tracking” section below for more information.

Information from customers, suppliers and business contacts

Where we provide services to your organisation or receive services from you, we may process business contact details and information needed to manage the relationship, including service records, waste transfer information, invoices, payment history, delivery or collection details and compliance-related information.

Information from third parties

We may receive personal information from third parties where appropriate, such as:

• your employer or organisation;
• referral partners;
• public business directories;
• credit reference or fraud prevention agencies;
• payment providers;
• professional advisers;
• regulatory or enforcement bodies;
• social media platforms, where you interact with us.

3. How we use your personal information

We may use your personal information for the following purposes:

To respond to enquiries

We use your information to respond to website forms, emails, telephone calls, quote requests and other enquiries.

To provide our services

We use your information to set up accounts, provide quotations, arrange collections, manage waste services, issue documentation, provide certificates, manage customer service and deal with operational requirements.

To manage contracts and accounts

We use information to manage contracts, purchase orders, invoices, payments, credit control, service queries, renewals and account administration.

To comply with legal and regulatory obligations

We may process personal information to comply with laws and regulations relating to waste management, environmental compliance, tax, accounting, health and safety, transport, secure destruction, hazardous waste, duty of care and other legal obligations.

To send service communications

We may contact you with important service-related information, such as collection arrangements, changes to services, account notices, compliance documentation or operational updates.

To send marketing communications

We may use your business contact details to send marketing communications about our services, offers, updates, events, training, environmental awareness content, recycling services, secure destruction services and related business information.

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us at info@eswm.org.uk.

To improve our website and services

We may use information to understand how people use our website, improve our services, monitor business performance, improve customer experience and develop new services.

To protect our business

We may use information to prevent fraud, protect our systems, manage disputes, recover debts, enforce contracts, maintain security and protect our legal rights.

4. Our lawful bases for using personal information

We only use personal information where we have a lawful basis to do so. Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract

We use personal information where it is necessary to enter into or perform a contract with you or your organisation.

Legal obligation

We use personal information where necessary to comply with legal, regulatory, tax, accounting, environmental, health and safety, waste management or transport obligations.

Legitimate interests

We may use personal information where it is necessary for our legitimate business interests, provided your rights and interests do not override those interests. This may include managing customer relationships, improving services, preventing fraud, recovering debts, maintaining records, sending business-to-business marketing, and protecting our business.

Consent

We may rely on consent where required, for example for certain marketing activities or non-essential website cookies. Where we rely on consent, you may withdraw it at any time.

5. Marketing communications

We may send marketing communications to business contacts where permitted by law. This may include information about our waste management, recycling, secure destruction, hazardous waste, WEEE, confidential shredding, training, consultancy and environmental services.

We will only send marketing communications where we have a lawful basis to do so and where the Privacy and Electronic Communications Regulations allow it.

Every marketing email we send will identify us as the sender and provide a clear way to unsubscribe or opt out.

You can opt out of marketing communications at any time by:

• clicking the unsubscribe link in our marketing emails; or
• emailing info@eswm.org.uk and asking to be removed from marketing.

If you opt out, we may keep a suppression record to make sure we do not send you further marketing.

Please note that if you opt out of marketing, we may still send you service-related or contractual communications where necessary.

6. Cookies and website tracking

Our website may use cookies and similar technologies. Cookies are small files placed on your device that help websites function properly and provide information about how the website is used.

We may use:

• strictly necessary cookies, which are needed for the website to work;
• analytics cookies, which help us understand website usage;
• functionality cookies, which remember your preferences;
• marketing cookies, where applicable, to help us measure or improve marketing activity.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can control or delete cookies through your browser settings. Please note that disabling some cookies may affect how the website works.

7. Who we share personal information with

We may share personal information with trusted third parties where necessary, including:

• IT, website and hosting providers;
• email marketing platforms;
• CRM and business software providers;
• payment processors and banks;
• accountants, auditors and professional advisers;
• insurers;
• subcontractors and service providers;
• logistics, transport or operational partners;
• compliance, certification or regulatory bodies;
• debt recovery agencies;
• legal advisers;
• law enforcement or public authorities where required by law.

We only share personal information where necessary and appropriate. Where third parties process personal information on our behalf, we expect them to protect it and only use it in line with our instructions and applicable data protection law.

8. International transfers

Where possible, we store and process personal information within the UK or European Economic Area.

If we or our service providers transfer personal information outside the UK, we will take appropriate steps to ensure the information is protected in line with applicable data protection law. This may include using approved contractual safeguards or ensuring the destination country has adequate protection.

9. How long we keep personal information

We will only keep personal information for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, regulatory, tax, contractual and operational requirements.

Retention periods may vary depending on the type of information and the reason we hold it. For example:

• enquiry records may be kept for a reasonable period to manage follow-up and business records;
• customer and contract records may be kept for the duration of the relationship and for a period afterwards;
• financial and tax records are usually kept for at least six years;
• marketing records are kept until you unsubscribe or object, after which we may keep a suppression record;
• legal or compliance records may be kept for longer where required.

When personal information is no longer needed, we will delete it, anonymise it or securely destroy it.

10. How we protect personal information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

• access controls;
• password protection;
• secure systems;
• staff training;
• confidentiality obligations;
• secure storage;
• appropriate supplier checks;
• internal policies and procedures;
• secure disposal of records.

No system can be guaranteed to be completely secure, but we take reasonable steps to protect the information we hold.

11. Your data protection rights

Depending on the circumstances, you may have the following rights under data protection law:

• the right to be informed about how your personal information is used;
• the right of access to your personal information;
• the right to rectification if information is inaccurate or incomplete;
• the right to erasure in certain circumstances;
• the right to restrict processing in certain circumstances;
• the right to data portability in certain circumstances;
• the right to object to certain processing, including direct marketing;
• rights relating to automated decision-making and profiling, where applicable;
• the right to withdraw consent where we rely on consent.

You can exercise your rights by contacting us at info@eswm.org.uk.

We may need to verify your identity before responding to a request. We will respond within the time limits required by law.

12. Complaints

If you have a concern about how we use your personal information, please contact us first so that we can try to resolve the issue.

You can contact us at:

Email: info@eswm.org.uk
Telephone: 01635 550555
Address: Environmental Solutions Waste Management Ltd, 241 Engineers Road, Greenham Business Park, Newbury, Berkshire. RG19 6HN

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

ICO website: www.ico.org.uk
ICO helpline: 0303 123 1113

13. Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices, content or security of third-party websites. You should read the privacy policy of any website you visit.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website and will show the date it was last updated.

15. Contact us

If you have any questions about this Privacy Policy or how we use personal information, please contact:

Environmental Solutions Waste Management Ltd
241 Engineers Road
Greenham Business Park
Newbury
Berkshire
RG19 6HN

Email: info@eswm.org.uk
Telephone: 01635 550555
Website: www.eswm.org.uk